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Street-level bureaucracy: dilemmas of the individual in public services /

Part I - Introdução 1. The critical role of street-level bureaucrats -- Conflict over the scope and substace of public services -- Conflict over interactions with citizens 2. Street-level bureaucrats as policy makers -- Discretion relative autonomy from organizational -- authority differences betw...

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Main Author: Lipsky, Michael
Format: Livro Geral
Language:Inglês
Published: 2010
Subjects:
Burocracia
Conflito
Serviço Público
Agente Público
Setor Público
Cidadania
Online Access:https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=524084
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id KOHA-OAI-ENAP:524084
recordtype KOHA
first_indexed 2024-03-19T10:03:36Z
last_indexed 2024-03-19T10:03:36Z
spelling KOHA-OAI-ENAP:5240842022-08-31T19:05:39Z 03164nam a2200349uu 4500 524084 524197 9120816152513 BR-BrENAP 20220831160539.0 091208s1980 xx ||||g| |0|| 0 eng d 9780871545442 0871545446 BR-BrENAP Pt_BR eng 1.12 L7675s PHL2MARC21 1.1 Lipsky, Michael 6177 Street-level bureaucracy: dilemmas of the individual in public services / Michael Lipsky. Ed. Expand. New York : The Russel Sage Foundation, 2010. xxiii, 275 p. 30th Anniversary expanded edition. Inclui índice Part I - Introdução 1. The critical role of street-level bureaucrats -- Conflict over the scope and substace of public services -- Conflict over interactions with citizens 2. Street-level bureaucrats as policy makers -- Discretion relative autonomy from organizational -- authority differences between street-level -- bureaucrats and managérs -- Resources for resistance Part II. Conditions of work. 3. The problem of resources -- Demand and supply, or why resources are usually inadequate in street-level -- Bureaucracies 4. Goals and performance measures -- Goals -- Performance measures 5. Relations with clients -- Nonvoluntary clients -- Conflict, Reciprocity, and control -- The social conmstruction of a client -- Contents 6. Advocacy and alienation in street-level work -- Advocacy -- Alienation -- Implications of alienation Parte III. Patterns of practice 7. Rationing services: limitation of access and demand -- The costs of service -- Queuing -- Routines and rationing 8. Rationing services: inequality in administration -- A comment on the ubiquity of bias 9. Controlling clients and the work situation -- Husbanding resources -- Managing the consequences of routine practice 10. The client-processing mentality -- Modifications of conceptions of work -- Modifications of conceptions of clients Part IV. The future of street-level bureaucracy 11. The assault on human services: bureacratic -- Control, accountability, and the fiscal crisis -- Holding workers to agency objectives accountability and productivity -- street-level bureaucrats and the fiscal crisis 12. The broader context of bureaucratic relations -- Contradictory tedencies in street-level bureaucracy relations 13. Support for human Services: Notes for reform and reconstruction -- Directions for greater client autonomy -- Directions for current practice -- The prospects and problems of professionalism -- Kepping new professionals new 14. On managing Street-Level Bureaucracy -- An Evolving policy environment for street-level bureaucracy -- Shaping street-level bureaucracy' perfomance investing in street-level bureaucrats -- Conclusion Notes Index 12662 Burocracia Conflito 13094 Serviço Público 12780 Agente Público 13137 12235 Setor Público Cidadania 12902 201802 Bibl. resp. G
institution ENAP-Escola Nacional de Administração Pública
collection Biblioteca Graciliano Ramos
language Inglês
topic Burocracia
Conflito
Serviço Público
Agente Público
Setor Público
Cidadania
spellingShingle Burocracia
Conflito
Serviço Público
Agente Público
Setor Público
Cidadania
Lipsky, Michael
Street-level bureaucracy: dilemmas of the individual in public services /
topic_facet Burocracia
Conflito
Serviço Público
Agente Público
Setor Público
Cidadania
description Part I - Introdução 1. The critical role of street-level bureaucrats -- Conflict over the scope and substace of public services -- Conflict over interactions with citizens 2. Street-level bureaucrats as policy makers -- Discretion relative autonomy from organizational -- authority differences between street-level -- bureaucrats and managérs -- Resources for resistance Part II. Conditions of work. 3. The problem of resources -- Demand and supply, or why resources are usually inadequate in street-level -- Bureaucracies 4. Goals and performance measures -- Goals -- Performance measures 5. Relations with clients -- Nonvoluntary clients -- Conflict, Reciprocity, and control -- The social conmstruction of a client -- Contents 6. Advocacy and alienation in street-level work -- Advocacy -- Alienation -- Implications of alienation Parte III. Patterns of practice 7. Rationing services: limitation of access and demand -- The costs of service -- Queuing -- Routines and rationing 8. Rationing services: inequality in administration -- A comment on the ubiquity of bias 9. Controlling clients and the work situation -- Husbanding resources -- Managing the consequences of routine practice 10. The client-processing mentality -- Modifications of conceptions of work -- Modifications of conceptions of clients Part IV. The future of street-level bureaucracy 11. The assault on human services: bureacratic -- Control, accountability, and the fiscal crisis -- Holding workers to agency objectives accountability and productivity -- street-level bureaucrats and the fiscal crisis 12. The broader context of bureaucratic relations -- Contradictory tedencies in street-level bureaucracy relations 13. Support for human Services: Notes for reform and reconstruction -- Directions for greater client autonomy -- Directions for current practice -- The prospects and problems of professionalism -- Kepping new professionals new 14. On managing Street-Level Bureaucracy -- An Evolving policy environment for street-level bureaucracy -- Shaping street-level bureaucracy' perfomance investing in street-level bureaucrats -- Conclusion Notes
format Livro Geral
author Lipsky, Michael
author_facet Lipsky, Michael
author_sort Lipsky, Michael
title Street-level bureaucracy: dilemmas of the individual in public services /
title_short Street-level bureaucracy: dilemmas of the individual in public services /
title_full Street-level bureaucracy: dilemmas of the individual in public services /
title_fullStr Street-level bureaucracy: dilemmas of the individual in public services /
title_full_unstemmed Street-level bureaucracy: dilemmas of the individual in public services /
title_sort street-level bureaucracy: dilemmas of the individual in public services /
publishDate 2010
url https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=524084
isbn 9780871545442
0871545446
_version_ 1793948507417083904
score 10.920854

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