Street-level bureaucracy: dilemmas of the individual in public services /
Part I - Introdução 1. The critical role of street-level bureaucrats -- Conflict over the scope and substace of public services -- Conflict over interactions with citizens 2. Street-level bureaucrats as policy makers -- Discretion relative autonomy from organizational -- authority differences betw...
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| Main Author: | |
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| Format: | Livro Geral |
| Language: | Inglês |
| Published: |
2010
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| Subjects: | |
| Online Access: | https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=524084 |
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