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Measuring performance in public and nonprofit organizations /

PART ONE: The management framework for performance measurement 1 - Introduction to performance measurement 2 - Developing Effective Performance Measurement Systems PART TWO: METHODOLOGICAL ELEMENTS OF PERFORMANCE MEASUREMENT 3 - Identifying Real Outcomes and Other Performance Measures 4 - Clarifyin...

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Main Author: Poister, Theodore H.
Format: Livro Geral
Language:Português
Published: 2003
Subjects:
Responsabilidade Administrativa
Organização Pública
Organização sem Fins Lucrativos
Serviço Público
Efetividade
Administração Estratégica
Planejamento Estratégico
Online Access:https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=40383
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id KOHA-OAI-ENAP:40383
recordtype KOHA
first_indexed 2024-03-19T10:04:22Z
last_indexed 2024-03-19T10:04:22Z
spelling KOHA-OAI-ENAP:403832024-03-07T13:36:12Z nam a22 7a 4500 40383 40383 BR-BrENAP 20240304174944.0 240304b xxu||||| |||| 00| 0 por d 9780787949990 BR-BrENAP Pt_BR eng 352.35 P755m Poister, Theodore H. 8520 Measuring performance in public and nonprofit organizations / por Theodore H. Poister. -- San Francisco : Jossey - Bass, 2003. 289 p. : il. The Jossey-Bass nonprofit and public management PART ONE: The management framework for performance measurement 1 - Introduction to performance measurement 2 - Developing Effective Performance Measurement Systems PART TWO: METHODOLOGICAL ELEMENTS OF PERFORMANCE MEASUREMENT 3 - Identifying Real Outcomes and Other Performance Measures 4 - Clarifying Program Goals and Objectives 5 - Defining Performance Indicators 6 - Analyzing Performance Data 7 - Reporting Performance Data (Written with Julia Melkers) 8 - Processing Performance Data (by Julia Melkers) PART THREE: STRATEGIC APPLICATIONS OF PERFORMANCE MEASUREMENT 9 - Using Performance Measures to Support Strategic Planning and Management 10 - Incorporating Performance Measures into the Budgeting Process (by Julia Melkers) 11 - Supporting Performance Management Systems 12 - Improving Quality, Productivity, and Customer Service 13 - Using Comparative Measures to Benchmark Performance PART FOUR: THE PROCESS SIDE OF PERFORMANCE MEASUREMENT 14 - Implementing Effective Measurement Systems Responsabilidade Administrativa 13545 Organização Pública 14937 Organização sem Fins Lucrativos 15836 Serviço Público 12780 Efetividade 12965 Administração Estratégica 12916 Planejamento Estratégico 12021 202403 Raynara G
institution ENAP-Escola Nacional de Administração Pública
collection Biblioteca Graciliano Ramos
language Português
topic Responsabilidade Administrativa
Organização Pública
Organização sem Fins Lucrativos
Serviço Público
Efetividade
Administração Estratégica
Planejamento Estratégico
spellingShingle Responsabilidade Administrativa
Organização Pública
Organização sem Fins Lucrativos
Serviço Público
Efetividade
Administração Estratégica
Planejamento Estratégico
Poister, Theodore H.
Measuring performance in public and nonprofit organizations /
topic_facet Responsabilidade Administrativa
Organização Pública
Organização sem Fins Lucrativos
Serviço Público
Efetividade
Administração Estratégica
Planejamento Estratégico
description PART ONE: The management framework for performance measurement 1 - Introduction to performance measurement 2 - Developing Effective Performance Measurement Systems PART TWO: METHODOLOGICAL ELEMENTS OF PERFORMANCE MEASUREMENT 3 - Identifying Real Outcomes and Other Performance Measures 4 - Clarifying Program Goals and Objectives 5 - Defining Performance Indicators 6 - Analyzing Performance Data 7 - Reporting Performance Data (Written with Julia Melkers) 8 - Processing Performance Data (by Julia Melkers) PART THREE: STRATEGIC APPLICATIONS OF PERFORMANCE MEASUREMENT 9 - Using Performance Measures to Support Strategic Planning and Management 10 - Incorporating Performance Measures into the Budgeting Process (by Julia Melkers) 11 - Supporting Performance Management Systems 12 - Improving Quality, Productivity, and Customer Service 13 - Using Comparative Measures to Benchmark Performance PART FOUR: THE PROCESS SIDE OF PERFORMANCE MEASUREMENT 14 - Implementing Effective Measurement Systems
format Livro Geral
author Poister, Theodore H.
author_facet Poister, Theodore H.
author_sort Poister, Theodore H.
title Measuring performance in public and nonprofit organizations /
title_short Measuring performance in public and nonprofit organizations /
title_full Measuring performance in public and nonprofit organizations /
title_fullStr Measuring performance in public and nonprofit organizations /
title_full_unstemmed Measuring performance in public and nonprofit organizations /
title_sort measuring performance in public and nonprofit organizations /
publishDate 2003
url https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=40383
isbn 9780787949990
_version_ 1793948555769020416
score 10.920854

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