Measuring performance in public and nonprofit organizations /
PART ONE: The management framework for performance measurement 1 - Introduction to performance measurement 2 - Developing Effective Performance Measurement Systems PART TWO: METHODOLOGICAL ELEMENTS OF PERFORMANCE MEASUREMENT 3 - Identifying Real Outcomes and Other Performance Measures 4 - Clarifyin...
Saved in:
| Main Author: | |
|---|---|
| Format: | Livro Geral |
| Language: | Português |
| Published: |
2003
|
| Subjects: | |
| Online Access: | https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=40383 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | PART ONE: The management framework for performance measurement 1 - Introduction to performance measurement 2 - Developing Effective Performance Measurement Systems PART TWO: METHODOLOGICAL ELEMENTS OF PERFORMANCE MEASUREMENT 3 - Identifying Real Outcomes and Other Performance Measures 4 - Clarifying Program Goals and Objectives 5 - Defining Performance Indicators 6 - Analyzing Performance Data 7 - Reporting Performance Data (Written with Julia Melkers) 8 - Processing Performance Data (by Julia Melkers) PART THREE: STRATEGIC APPLICATIONS OF PERFORMANCE MEASUREMENT 9 - Using Performance Measures to Support Strategic Planning and Management 10 - Incorporating Performance Measures into the Budgeting Process (by Julia Melkers) 11 - Supporting Performance Management Systems 12 - Improving Quality, Productivity, and Customer Service 13 - Using Comparative Measures to Benchmark Performance PART FOUR: THE PROCESS SIDE OF PERFORMANCE MEASUREMENT 14 - Implementing Effective Measurement Systems |
|---|---|
| ISBN: | 9780787949990 |