Challenges in citizens´ digital interaction with the state: a scale to measure administrative burden
In their interaction with the state, citizens often face challenges like eligibility forms, requirements, and senseless rules. These burdens can prevent access to public benefits, particularly for the poor, who are seen as undeserving and have little social or human capital. Some advocate for mobile...
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| Format: | Artigo |
| Language: | Inglês |
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Escola Nacional de Administração Pública (Enap)
2023
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| Subjects: | |
| Online Access: | http://repositorio.enap.gov.br/handle/1/7806 |
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