Businesslike government : lessons learned from america's best companies /
I. Incorporating change. - Better government is coming to your neighborhood - soon. II. Taxpayers are customers too. - Business teaches government about customer service. III.Creative license. - Unleashing the creative power of government employees. IV. Cutting waste and red tape. - Making taxpa...
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| Main Author: | |
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| Format: | Livro Geral |
| Language: | Português |
| Published: |
1997
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| Subjects: | |
| Online Access: | https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=6463 |
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