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Cops, teachers, counselors : stories from the front lines of public service /

Preface Acknowledgments Part I.Two Narratives of Street-level Work 1. Dealing with Faces 2. State Agents, Citizen Agents 3. Story Worlds, Narratives, and Research 4. Physical and Emotional Spaces Part II. Enacting Identities in the Workplace and on the Streets 5. Workers Unite : Occupational...

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Main Authors: Maynard-Moody, Steven, Musheno, Michael C.
Format: Livro Geral
Language:Português
Published: 2022
Subjects:
Serviço Público
Serviço Púlico - Estados Unidos
Assistente Social
Online Access:https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=524458
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id KOHA-OAI-ENAP:524458
recordtype KOHA
first_indexed 2024-03-19T10:04:13Z
last_indexed 2024-03-19T10:04:13Z
spelling KOHA-OAI-ENAP:5244582023-11-13T15:20:59Z nam a22 7a 4500 524458 524571 BR-BrENAP 20231019180634.0 231017b xxu||||| |||| 00| 0 por d 9780472055241 BR-BrENAP Pt_BR Eng 361 M4711c Maynard-Moody, Steven 6871 Cops, teachers, counselors : stories from the front lines of public service / por Steven Maynard-Moody e Michael Musheno. -- 2.ed. Michigan, EUA : University of Michigan Press, 2022. 277 p. : il. Preface Acknowledgments Part I.Two Narratives of Street-level Work 1. Dealing with Faces 2. State Agents, Citizen Agents 3. Story Worlds, Narratives, and Research 4. Physical and Emotional Spaces Part II. Enacting Identities in the Workplace and on the Streets 5. Workers Unite : Occupational Identities and Peer Relations 6. Organizational and Social Divisions among Street-Level Workers 7. Putting a Fix on People : Identity, Conduct, and Street-Level Work Part III. Normative Decision Making : Moralities over Legalities 8. Who Are the Worthy? 9. Responding to the Worthy 10. Street-level Worker Knows Best 11. Getting the Bad Guys 12. Streetwise Workers and the Power of Storytelling Part IV. Reframing Frontline Inquiry 13. Encounters, Agency, Pragmatism 14. Three Narratives Afterword Appendix A. Methodology Appendix B. Entry Interview Appendix C. Questionnaire and Exit Interview Appendix D. Story Cover Page Appendix E. Story Codes Notes References Index Serviço Público 12780 Serviço Púlico - Estados Unidos 68462 Assistente Social 68468 Musheno, Michael C. 68463 202310 Maria Luísa G
institution ENAP-Escola Nacional de Administração Pública
collection Biblioteca Graciliano Ramos
language Português
topic Serviço Público
Serviço Púlico - Estados Unidos
Assistente Social
spellingShingle Serviço Público
Serviço Púlico - Estados Unidos
Assistente Social
Maynard-Moody, Steven
Musheno, Michael C.
Cops, teachers, counselors : stories from the front lines of public service /
topic_facet Serviço Público
Serviço Púlico - Estados Unidos
Assistente Social
description Preface Acknowledgments Part I.Two Narratives of Street-level Work 1. Dealing with Faces 2. State Agents, Citizen Agents 3. Story Worlds, Narratives, and Research 4. Physical and Emotional Spaces Part II. Enacting Identities in the Workplace and on the Streets 5. Workers Unite : Occupational Identities and Peer Relations 6. Organizational and Social Divisions among Street-Level Workers 7. Putting a Fix on People : Identity, Conduct, and Street-Level Work Part III. Normative Decision Making : Moralities over Legalities 8. Who Are the Worthy? 9. Responding to the Worthy 10. Street-level Worker Knows Best 11. Getting the Bad Guys 12. Streetwise Workers and the Power of Storytelling Part IV. Reframing Frontline Inquiry 13. Encounters, Agency, Pragmatism 14. Three Narratives Afterword Appendix A. Methodology Appendix B. Entry Interview Appendix C. Questionnaire and Exit Interview Appendix D. Story Cover Page Appendix E. Story Codes Notes References Index
format Livro Geral
author Maynard-Moody, Steven
Musheno, Michael C.
author_facet Maynard-Moody, Steven
Musheno, Michael C.
author_sort Maynard-Moody, Steven
title Cops, teachers, counselors : stories from the front lines of public service /
title_short Cops, teachers, counselors : stories from the front lines of public service /
title_full Cops, teachers, counselors : stories from the front lines of public service /
title_fullStr Cops, teachers, counselors : stories from the front lines of public service /
title_full_unstemmed Cops, teachers, counselors : stories from the front lines of public service /
title_sort cops, teachers, counselors : stories from the front lines of public service /
publishDate 2022
url https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=524458
isbn 9780472055241
_version_ 1793948545819082752
score 10.920854

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