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Public service logic : creating value for public service users, citizens, and society through public service delivery /

"Public Service Logic offers a ground-breaking approach to the delivery and management of public services. For the first time, it integrates insights both from public administration and management and from service management and marketing to offer this new approach. Previous models of public ad...

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Main Author: Osborne, Stephen P.
Format: Livro Geral
Language:Português
Published: 2021
Subjects:
Gestão Pública
Prestação de Serviços Públicos
Gestão do Serviço Público
Online Access:https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=524403
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id KOHA-OAI-ENAP:524403
recordtype KOHA
first_indexed 2024-03-19T10:04:07Z
last_indexed 2024-03-19T10:04:07Z
spelling KOHA-OAI-ENAP:5244032023-08-16T20:27:02Z nam a22 7a 4500 524403 524516 BR-BrENAP 20230727181407.0 230727b xxu||||| |||| 00| 0 por d 9780367539337 BR-BrENAP Pt_BR eng 351 O814p Osborne, Stephen P. 7996 Public service logic : creating value for public service users, citizens, and society through public service delivery / por Stephen P. Osborne. Nova York, EUA : Routledge, 2021. 186 p. : il. Routledge Critical Studies in Public Management Acknowledgements 1. Reforming Public Service Delivery - Successes and Failures 2. The Foundations of Services Management and Marketing 3. The Evolution of Public Service Logic I 4. The Evolution of Public Service Logic II 5. The Public Service Ecosystem 6. The Implications of Public Service Logic I 7. The Implications of Public Service Logic II 8. Conclusions and Future Directions "Public Service Logic offers a ground-breaking approach to the delivery and management of public services. For the first time, it integrates insights both from public administration and management and from service management and marketing to offer this new approach. Previous models of public administration and management (such as the New Public Management) have been focused either upon the internal efficiency of public service organizations or upon how to 'add-in' citizens to public service delivery through co-production. This book offers a new approach with three core elements. First, it understands public services as 'services' with a service-dominant rather than product-dominant orientation. Second, it focuses upon adding external value to citizens and public service users rather than simply upon the internal efficiency of public service organizations. Third, it offers a coherent model of the nature and dimensions of 'value' in relation to public services and how it can be created (or destroyed) through public services delivery. Public Service Logic will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers"-- Gestão Pública 12256 Prestação de Serviços Públicos 68294 Gestão do Serviço Público 68296 202307 Raynara G
institution ENAP-Escola Nacional de Administração Pública
collection Biblioteca Graciliano Ramos
language Português
topic Gestão Pública
Prestação de Serviços Públicos
Gestão do Serviço Público
spellingShingle Gestão Pública
Prestação de Serviços Públicos
Gestão do Serviço Público
Osborne, Stephen P.
Public service logic : creating value for public service users, citizens, and society through public service delivery /
topic_facet Gestão Pública
Prestação de Serviços Públicos
Gestão do Serviço Público
description "Public Service Logic offers a ground-breaking approach to the delivery and management of public services. For the first time, it integrates insights both from public administration and management and from service management and marketing to offer this new approach. Previous models of public administration and management (such as the New Public Management) have been focused either upon the internal efficiency of public service organizations or upon how to 'add-in' citizens to public service delivery through co-production. This book offers a new approach with three core elements. First, it understands public services as 'services' with a service-dominant rather than product-dominant orientation. Second, it focuses upon adding external value to citizens and public service users rather than simply upon the internal efficiency of public service organizations. Third, it offers a coherent model of the nature and dimensions of 'value' in relation to public services and how it can be created (or destroyed) through public services delivery. Public Service Logic will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers"-- Acknowledgements 1. Reforming Public Service Delivery - Successes and Failures 2. The Foundations of Services Management and Marketing 3. The Evolution of Public Service Logic I 4. The Evolution of Public Service Logic II 5. The Public Service Ecosystem 6. The Implications of Public Service Logic I 7. The Implications of Public Service Logic II 8. Conclusions and Future Directions
format Livro Geral
author Osborne, Stephen P.
author_facet Osborne, Stephen P.
author_sort Osborne, Stephen P.
title Public service logic : creating value for public service users, citizens, and society through public service delivery /
title_short Public service logic : creating value for public service users, citizens, and society through public service delivery /
title_full Public service logic : creating value for public service users, citizens, and society through public service delivery /
title_fullStr Public service logic : creating value for public service users, citizens, and society through public service delivery /
title_full_unstemmed Public service logic : creating value for public service users, citizens, and society through public service delivery /
title_sort public service logic : creating value for public service users, citizens, and society through public service delivery /
publishDate 2021
url https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=524403
isbn 9780367539337
_version_ 1793948540207104000
score 10.920854

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