Improving the performance of government employees : a manager's guide /
Part I Systems Thinking. Chapter 1. Overview. - The Government Performance and Results Act (GPRA). - Why is it so difficult to manage performance in the government? - What can be done to improve performance in government? - Chapter 2. Organizational systems - The OSD Model. - You can influence d...
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2011
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| Online Access: | https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=45805 |
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KOHA-OAI-ENAP:458052024-03-04T19:31:37Z nam a22 7a 4500 45805 45805 BR-BrENAP 20240301142118.0 240228b xxu||||| |||| 00| 0 por d 9780814416228 BR-BrENAP Pt_BR eng 658.314 L7228i PHL2MARC21 1.1 Liff, Stewart 6100 Improving the performance of government employees : a manager's guide / por Stewart Liff. -- New York : Amacom, 2011. 230 p. : il. Part I Systems Thinking. Chapter 1. Overview. - The Government Performance and Results Act (GPRA). - Why is it so difficult to manage performance in the government? - What can be done to improve performance in government? - Chapter 2. Organizational systems - The OSD Model. - You can influence design. - A detailed explanation of the OSD components. - Design choices: where the manager really makes a difference. Part II. Improving performance. - Chapter 3. Streamline your business processes: the technical system. - Conducting a thorough review and redesign of your technical systems. - A simplified approach to business process reengineering. - Improving your processes without going through a major redesign effort. - Ensuring that employees have the knowledge and tools they need to do their job. - Physical arrangements. - Technology. - Chapter 4. Reorganize the activities that affect performance: the structural system. - Overall structure for an entire organization. - A word about contracting out work. - The local structure. - Other factors to consider. - Chapter 5. Using metrics to track and improve performance: the decision-making and information systems. - What to measure. - Capturing the information. - Making sense of the information. - Sharing Information. - Chapter 6. Recruitment, selection, and development: the people system. - Recruitment and selection. - Orientation and training. - Developing your supervisors. - Chapter 7. Managing performance and accountability. - The performance appraisal system. - Writing performance standards. - Chapter 8. Follow-up on accountability: administering the appraisal system. - Managing the individual employee. - Managing the performance of your group. - Dealing with poor performers. - A note about the supervisors. - Chapter 9. The rewards and recognition and renewal systems. - Design and alignment. - Implementation. - Renewal. - Innovation and creativity. - Chapter 10. Examples of improving performance. - A claims processing activity. - A Vocational Rehabilitation and Employment (VR&E) division. - A home loan guaranty program. - A Human Resources Management (HRM) servive. Emprego 12949 13028 Motivação Gestão de Pessoas 12017 Responsabilidade 13609 202402 Maria Luísa G ddc |
| institution |
ENAP-Escola Nacional de Administração Pública |
| collection |
Biblioteca Graciliano Ramos |
| language |
Português |
| topic |
Emprego Motivação Gestão de Pessoas Responsabilidade |
| spellingShingle |
Emprego Motivação Gestão de Pessoas Responsabilidade Liff, Stewart Improving the performance of government employees : a manager's guide / |
| topic_facet |
Emprego Motivação Gestão de Pessoas Responsabilidade |
| description |
Part I Systems Thinking.
Chapter 1. Overview.
- The Government Performance and Results Act (GPRA).
- Why is it so difficult to manage performance in the government?
- What can be done to improve performance in government?
- Chapter 2. Organizational systems
- The OSD Model.
- You can influence design.
- A detailed explanation of the OSD components.
- Design choices: where the manager really makes a difference.
Part II. Improving performance.
- Chapter 3. Streamline your business processes: the technical system.
- Conducting a thorough review and redesign of your technical systems.
- A simplified approach to business process reengineering.
- Improving your processes without going through a major redesign effort.
- Ensuring that employees have the knowledge and tools they need to do their job.
- Physical arrangements.
- Technology.
- Chapter 4. Reorganize the activities that affect performance: the structural system.
- Overall structure for an entire organization.
- A word about contracting out work.
- The local structure.
- Other factors to consider.
- Chapter 5. Using metrics to track and improve performance: the decision-making and information systems.
- What to measure.
- Capturing the information.
- Making sense of the information.
- Sharing Information.
- Chapter 6. Recruitment, selection, and development: the people system.
- Recruitment and selection.
- Orientation and training.
- Developing your supervisors.
- Chapter 7. Managing performance and accountability.
- The performance appraisal system.
- Writing performance standards.
- Chapter 8. Follow-up on accountability: administering the appraisal system.
- Managing the individual employee.
- Managing the performance of your group.
- Dealing with poor performers.
- A note about the supervisors.
- Chapter 9. The rewards and recognition and renewal systems.
- Design and alignment.
- Implementation.
- Renewal.
- Innovation and creativity.
- Chapter 10. Examples of improving performance.
- A claims processing activity.
- A Vocational Rehabilitation and Employment (VR&E) division.
- A home loan guaranty program.
- A Human Resources Management (HRM) servive. |
| format |
Livro Geral |
| author |
Liff, Stewart |
| author_facet |
Liff, Stewart |
| author_sort |
Liff, Stewart |
| title |
Improving the performance of government employees : a manager's guide / |
| title_short |
Improving the performance of government employees : a manager's guide / |
| title_full |
Improving the performance of government employees : a manager's guide / |
| title_fullStr |
Improving the performance of government employees : a manager's guide / |
| title_full_unstemmed |
Improving the performance of government employees : a manager's guide / |
| title_sort |
improving the performance of government employees : a manager's guide / |
| publishDate |
2011 |
| url |
https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=45805 |
| isbn |
9780814416228 |
| _version_ |
1793948556163284992 |
| score |
10.920854 |