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2
by Poister, Theodore H.
Published 2003
... Service 13 - Using Comparative Measures to Benchmark Performance PART FOUR: THE PROCESS SIDE...
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Livro Geral
3
by Bartoli, Annie
Published 1997
... 1. Les origines du management public. - 2. Qu'est-ce-que le secteur public? - 3. Defis et...
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Livro Geral
4
by Christensen, Tom, Laegreid, Per
Published 2007
... organizations: arguments, doctrines and changes beyond new public management - Paul G. Roness 5. Convergence...
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Livro Geral
5
by Bovaird, Tony, Löffler, Elke
Published 2009
.... Contracting for public services - Andrew Erridge 8. Financial management in public sector organizations...
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Livro Geral
6
... Markets and strategic change in public organizations - James R. Thompson. Part IV - Models and frameworks...
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Livro Geral
7
by Cohen, Steven, Eimicke, William
Published 1995
... managerial tools 6 - Using total quality management to improvement performance 7 - Gathering, organizing...
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8
by Osborne, David, Plastrik, Peter
Published 2000
...: making organizations accountable for service quality. - Service standards. - Quality guarantees...
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9
... the past 20 years, based in part on a crowdsourced survey of knowledgeable government officials and public...
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