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by Poister, Theodore H.
Published 2003
“... Service 13 - Using Comparative Measures to Benchmark Performance PART FOUR: THE PROCESS SIDE...”
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3
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by Christensen, Tom, Laegreid, Per
Published 2007
“... organizations: arguments, doctrines and changes beyond new public management - Paul G. Roness 5. Convergence...”
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4
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by Bovaird, Tony, Löffler, Elke
Published 2009
“.... Contracting for public services - Andrew Erridge 8. Financial management in public sector organizations...”
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5
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“... Markets and strategic change in public organizations - James R. Thompson. Part IV - Models and frameworks...”
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6
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by Cohen, Steven, Eimicke, William
Published 1995
“... managerial tools 6 - Using total quality management to improvement performance 7 - Gathering, organizing...”
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7
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by Osborne, David, Plastrik, Peter
Published 2000
“...: making organizations accountable for service quality. - Service standards. - Quality guarantees...”
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8
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“... the past 20 years, based in part on a crowdsourced survey of knowledgeable government officials and public...”
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