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Comportamento Organizacional 2 Inovação Burocracia 1 Modernização Administrativa 1 Setor Público 1 Administração Estratégica 1 Alta Administração Pública 1 more ...
Comportamento Organizacional 2 Inovação Burocracia 1 Modernização Administrativa 1 Setor Público 1 Administração Estratégica 1 Alta Administração Pública 1 more ...
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service organizations » public organizations
sector organisations » sector organizations, service organisations, des organisations
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service organizations » public organizations
sector organisations » sector organizations, service organisations, des organisations
public » publica
1
“... Markets and strategic change in public organizations - James R. Thompson.
Part IV - Models and frameworks...”
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Livro Geral
2
“...: making organizations accountable for service quality.
- Service standards.
- Quality guarantees...”
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Livro Geral