APA Citation

WOODRUFF, R. B. 1. (1996). Know your customer: New approaches to understanding customer value and satisfaction.

Chicago Style Citation

WOODRUFF, Robert B 11446. Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction. 1996.

MLA Citation

WOODRUFF, Robert B 11446. Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction. 1996.

Warning: These citations may not always be 100% accurate.