Improving the performance of public service organisations: building capabilities to recover and renew

Over the past 20 years, governments in many countries around the world have sought to implement governance mechanisms to measure and assess the performance of public service organisations. As a consequence, public service organisations, especially those considered as poorly-performing organisations,...

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Main Author: Seabra, Sérgio Nogueira
Format: Tese
Published: 2010
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Online Access:https://repositorio.cgu.gov.br/handle/1/42572
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