Handbook on business process management : strategic alignment, governance, people and culture

Part I. Strategic alignment Delivering business strategy through process management - Roger Burlton Management of process excellence - Mathias Kirchmer Process capital as strategic success factor: the lufthansa example - Markus Brenner and Andre´ Coners Process classification frameworks - Chris Ait...

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Format: Livro Consulta
Published: 2010
Online Access:https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=45354
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