Handbook on business process management 1 : introduction, methods, and information systems

Part I. Introduction What is business process management? - Michael Hammer Process management for knowledge work - Thomas H. Davenport The scope and evolution of business process management - Paul Harmon A framework for defining and designing the structure of work - Geary A. Rummler and Alan J. Ram...

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Format: Livro Consulta
Published: 2010
Online Access:https://acervo.enap.gov.br/cgi-bin/koha/opac-detail.pl?biblionumber=45353
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